At Wave, advising is at the heart of what we do and who we are. Since our start in the late ’90s, our consulting first principle has enabled us to offer a tailored solution for each client’s individual needs instead of a catch-all solution. We work in conjunction with our customers throughout Lexington, investing time and resources so that we have a thorough understanding of their challenges and goals and can create a custom approach to strategic digital transformation.

Back Office Modernization

Your Back Office is the heart of your organization. If your processes have numerous blockers, the resulting productivity loss will have a ripple effect throughout your entire business. For example, let’s say a company brings on a new customer in minutes but requires a month to spin up a new employee or partner. That’s an issue because both your employees' skills and your vendor’s products play a critical role in providing exemplary service to the customer. Therefore, if those elements are not operating accurately, your client is ultimately the one who pays the price. Your Front Office can only be as seamless as your Back Office, and both must be considered during a strategic digital transformation.

 
 
 

Business Intelligence

At Wave, our expertise includes a full understanding of your business standards as well as the technology that accurately delivers intelligent information. We know what questions to ask and can determine the right data to answer questions such as:
  • What happened?
  • When did it happen?
  • Why did it happen?
  • Who was involved?
  • Will it happen again?
  • What will happen if we change x or y?

 
 
 

Data Migration

Mapping out a plan is the most important part of a migration. Every migration requires a certain amount of strategic digital transformation of the information moving from the source repository to the destination. Considerations must include search capabilities, security, mapping metadata, folder structure, and many other components that will enable users to find appropriate content. It’s critical that you spend the time to learn about the problems you are having and what is required to move forward.

 
 
 

Intelligent Information Management

It is widely accepted that the modern company depends on multiple sources to collect information whether it’s a CRM, ECM, HCM, or ERP. Regardless of which tool you’re using, it holds essential business information and content that is crucial to the success of your business. Both companies and their customers require information from multiple places to complete assignments, and this adds additional complexity if that data is not easily accessible. The traditional approach was to combine input into a central location but this method is not viable long term as one program can’t govern everything, particularly in some mid-range to large organizations.